Website training terms and conditions
All prices are inclusive of GST.
Sessions are conducted via Zoom and the client is responsible for ensuring they have Zoom software installed and a reliable internet connection.
The minimum training session is 30 minutes, maximum 90 minutes, and all with a maximum of 1 attendee per session.
Should the training session be completed earlier than the booked time, Rivmedia will not provide pro-rata refunds. The entire booking time is reserved by Rivmeda for the session so this is non-refundable.
In order to conduct the session the client will be required to provide Rivmedia with administrator access to their website. Access will need to be provided within 12 hours of the session so Rivmedia can assess the website beforehand to prepare for the session.
Rivmedia has the right to cancel the booking if it is deemed our training is not suitable for your (the client’s) website.
If the booking is cancelled by Rivmedia (for any reason) a 100% refund will be provided.
Cancellations made by the client must be done with at least 12-hours notice. Failure to give sufficient notice will result in a cancellation fee of 50% of the total booking price. The remaining balance can either be refunded or used as credit towards rebooking another session.
Training is restricted to self-hosted WordPress websites only.
Rivmedia is not a registered training organisation. All training offered is customised to the client’s needs based on our experience and knowledge of WordPress software. Should a topic arise that Rivmedia is unfamiliar with, the client will be advised, booking cancelled and a full refund provided.
Rivmedia is not associated with Automattic (the company that makes WordPress) in any way.